In November of 2014, I was elected in a special called election to fill the previous Tax Commissioner's last two years in her final term. After qualifying unopposed earlier in the spring, I received a visit from a representative of Appalachian Mountain Services. They maintained a line of communication throughout the summer and were always available for any questions I might have. I still decided to keep the previous Tax Commissioner's delinquent tax collection company to maintain continuity in the office.
Two weeks into those first two years, I had an issue come up related to day-to-day operations, not delinquent tax. I gave my provider a call, got no answer due to it being a state holiday. I called AMS and had a representative of the company in my office within the hour. I signed with AMS that next week and have never looked back. I inherited accounts with an average of four years delinquency and with the help of AMS, I am now on single year collections. Great Company, great people, with knowledge and experience you can depend on.
Lamar Dalton, Madison County Tax Commissioner
In my twenty-two years, I have processed the letters, posted the properties and conducted the sales on my own. Three years ago, I chose to use the services of Appalachian Mountain Services, Inc. Levying has been a breeze. They take care of conducting the title search, mailing all the letters (including certifieds), posting the properties, creating the ads for the newspaper and calling out the sale. Their staff has been very professional, personable and dependable. I wish I had done this years ago.
Donna M. Chapman, Pike County Tax Commissioner
Cherokee County chose AMS in 2004 to assist with our delinquent tax collection. They customized a plan that worked for our county and our goals. We didn’t want a bull in a china shop, we wanted a more compassionate style of collection. Our county had no sales prior to that year and it was going to be an adjustment for the taxpayers and our office. Everything went off smoothly with very few issues and it has been a great working relationship for over 18 years since. One of the chief benefits, there is no cost to the County, only the delinquent tax payer pays for the service. The staff is professional, amazing and willing to help in any way needed. I highly recommend AMS if you are looking for a collection company.
I’ve been with Appalachian Mountain Services for the past seventeen years and I wouldn’t know what to do without them. When I took office seventeen years ago, we had a multitude of delinquent taxes. Within the first year, they helped me to collect almost half of a million dollars in delinquencies. Since that point, AMS has been instrumental in helping to keep my overall collection rate at 99.2%. When we need to reach out to them with any questions on collections, they are quick to respond with an answer. When we are beginning our tax sales, we have no worries that everything is done properly, according to the law. During the tax sale, they use every means possible to reach out to our taxpayers and families to ensure that they are kept abreast of the process. Their diligence in collections, assures us that their goal is not to sell, but rather to collect delinquent taxes. I do appreciate the frequency of their visits and check ins with me to make sure I am aware of where we are at in the process of any sales. I look forward to working many more years with Appalachian Mountain Services. They are very helpful, knowledgeable, and professional and I highly recommend them.
Loretta Lane, Montgomery County Tax Commissioner
I’ve been with Appalachian for about fifteen years. This has been a great relationship for me and my staff. I can always count on them to go the extra mile to make that extra phone call to get those taxes paid. I’m from a small county, so it helps to know that they are there to help me during the sale process. The website is a huge help because we all have repeat customers, so it’s nice to look back on all the information gathered from the last sale like phone calls made, the people they talked to who reside on the property and much, much more. We share the same goal: to get the taxes paid!
Candace T. Lawson, Greene County Tax Commissioner
Dana McKinzie, Former Cherokee County Tax Commissioner